This English text is provided for information. The Turkish version is the binding text; in case of any difference, the Turkish version prevails.
Terms of Use
Last updated: 15.10.2026 · Version: 1.2
1. Parties and definitions
- Kardan.Digital: Kardan Dijital Teknoloji ve İlaç Sağlık Dan. Ltd. Şti., Caferağa Mah. Nail Bey Sk. No:40 Daire 3, Moda, Kadıköy / Istanbul, Türkiye · Tax ID 7331213888 · info@kardan.digital.
- Platform: the software service, websites, public product pages, chat assistants and API offered under the eKT.one, eIFU.one and EUP.one brands.
- Customer: the legal entity or merchant that registers for or contracts to use the Platform.
- User: an employee or representative accessing the Platform on behalf of the Customer.
- Content: any text, document, image and data uploaded to or created on the Platform by the Customer. Examples: package leaflet (KT), instructions for use (IFU), product passport data, PDF, audio.
- AI features: the AI-assisted content generation, translation, text-to-speech and chat assistants on the Platform.
2. Scope
- The Platform is a business service for companies in the pharmaceutical, medical device, food / supplement, cosmetics and battery sectors. The Customer acknowledges that it uses the Platform in the course of its commercial or professional activity.
- Consumer rights under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation (including the right of withdrawal) therefore do not apply.
- The free trial and automatic payments are governed by the Free Trial and Automatic Payment Terms, which form an integral part of these terms. The processing of personal data is explained in the Privacy Notice.
3. Account and users
- Registration requires a corporate e-mail address. The person registering declares that they are authorised to represent the Customer.
- The Customer assigns roles to its users: Editor, Approver, Publisher / Responsible Pharmacist, Company Administrator. The Customer is responsible for assigning roles to the right people and for the security of user accounts.
- Sharing passwords and access credentials with third parties is prohibited. Any suspected unauthorised access must be reported to Kardan.Digital without delay.
4. Service
- The Platform provides content creation, an approval and publication workflow, a version archive, GS1 Digital Link / QR addresses, public product pages, analytics and, depending on the package, AI features.
- The package scope, numbers of users and products and the service level are specified in the package selected at registration or in the offer / contract.
- Kardan.Digital may change the Platform for development, security or regulatory reasons. A material change to the Customer's detriment is notified 30 days in advance.
- Planned maintenance is announced in advance where possible. If your package includes a service level agreement (SLA), its terms are set out in the offer or contract.
5. Content and regulatory responsibility
- The Customer is responsible for the accuracy, currency and regulatory compliance of the Content. Examples of applicable legislation: TİTCK package leaflet legislation, Regulation (EU) 2017/745 (MDR), Regulation (EU) 2017/746 (IVDR), Regulation (EU) 2021/2226 (eIFU), the Turkish Food Codex, Regulation (EU) 2023/1542 (Batteries). Kardan.Digital does not grant regulatory approval of Content and does not warrant that Content is identical to the approved text.
- Content is published through the "commit and publish" step taken by the Customer's authorised user. This step is the Customer's declaration that the Content has been checked by the Customer and is consistent with the approved / valid text.
- The Customer declares that it holds the necessary rights to the Content and that the Content does not infringe third-party rights.
- The addresses of public product pages (QR / GS1 Digital Link) may be used on product packaging. The Customer plans in advance for the status of these addresses at the end of the subscription in accordance with Section 11.
6. AI features
- Content generated or translated by AI is a draft. It must be reviewed and approved by the Customer before publication. The approving Customer is responsible for consequences arising from incorrect or incomplete AI output.
- The chat assistant on product pages is designed to answer only on the basis of published Content. It does not provide medical advice, diagnosis or treatment recommendations and does not replace a physician or pharmacist. Kardan.Digital does not warrant that the assistant will answer without error in every case.
- The advisory assistant on Kardan.Digital's websites provides general information. It does not constitute legal advice.
- The assistant may detect possible adverse event or incident reports and forward them to recipients defined by the Customer. This feature does not replace the Customer's pharmacovigilance and vigilance obligations, which remain with the Customer.
- AI features operate through model providers located abroad (see the Privacy Notice). Kardan.Digital configures model providers, to the extent of the settings they offer, so that Customer Content is not used for model training.
- Charges and monthly limits for AI usage follow the package and the Free Trial and Automatic Payment Terms.
7. Prohibited uses
- The Customer and its users may not use the Platform to:
- publish unlawful or misleading content or content that infringes third-party rights;
- attempt to circumvent the Platform's security, create excessive load or gain unauthorised access;
- rent or transfer access to third parties or make it available to Kardan.Digital's competitors.
- Competing use: The Platform, including its software, screens, workflows, documentation and outputs, may not be examined or used for the purpose of designing, developing, copying or marketing an identical or similar product or service. This prohibition applies directly and through third parties. Reverse engineering of the Platform, attempts to access its source code and use for benchmarking a competing product are also covered.
- AI and data extraction: The following are prohibited:
- Using the chat assistants' answers, the knowledge base, content templates, rule sets or Platform outputs to train, fine-tune or evaluate another AI model or commercial product, or to build a dataset.
- Collecting content for this purpose through systematic questioning, automated tools (bots, scrapers, scripts) or bulk export.
- Attempting to reveal the assistant's instructions and rules or to make the assistant act outside its rules (prompt injection).
The Customer's export of its own Content is outside the scope of this prohibition.
- Sanctions: In case of breach of this section, Kardan.Digital may immediately suspend the relevant access and terminate the contract by notice. Rights to claim damages, to stop unfair competition and to seek interim injunctions are reserved.
8. Confidentiality
- Confidential information: non-public commercial, technical and financial information disclosed by one party to the other or learned during use of the Platform.
- Examples for the Customer: unpublished content and drafts, product and marketing authorisation plans, product and pricing information, account and usage data.
- Examples for Kardan.Digital: unreleased features, software and architecture, AI rule sets and instructions, the knowledge base, documentation, individual offers and prices.
- Each party shall use the other party's confidential information:
- only for the performance of this contract;
- without disclosing it to third parties;
- protecting it with at least the care it applies to its own confidential information.
- Only employees, advisers and service providers who need to know may access confidential information. The parties ensure that these persons are bound by the same confidentiality obligation.
- The following are not confidential information:
- information that is public or becomes public through no fault of the receiving party;
- information lawfully known to the receiving party beforehand;
- independently developed information.
Information that must be disclosed under a legal obligation or a decision of a competent authority may be disclosed, with prior notice to the other party where possible.
- The confidentiality obligation continues for 5 (five) years after termination of the contract and, for information constituting a trade secret, for as long as it remains a trade secret.
9. Intellectual property
- The Platform's software, design, trademarks (eKT.one, eIFU.one, EUP.one) and documentation belong to Kardan.Digital. The Customer is granted a non-transferable, non-exclusive right of use for the subscription term.
- Content belongs to the Customer. The Customer grants Kardan.Digital permission to use the Content to the extent necessary to provide the service (hosting, display, translation, text-to-speech, backup).
- Kardan.Digital may use anonymous and aggregated usage statistics, containing no personal data and no information identifying the Customer, to improve the Platform.
10. Personal data
- Kardan.Digital is the data controller for Customer and user data and for the operation of the Platform (see the Privacy Notice).
- For data processed on behalf of the Customer, Kardan.Digital is a data processor. Examples: signals about product page visitors reported to the Customer, adverse event reports. This processing is governed by the contract with the Customer and, where needed, a signed data processing addendum.
- Platform data is hosted on servers abroad (Germany). Some service providers are located in the USA. Transfers rely on safeguards in accordance with Article 9 of the Turkish Personal Data Protection Law (KVKK).
11. Term, termination and return of data
- Subscription term and renewal are governed by Section 3 of the Free Trial and Automatic Payment Terms.
- If a party breaches a material obligation and does not remedy the breach within 15 days of written notice, the other party may terminate the contract.
- When the subscription ends:
- The Customer may export its Content within 30 days of the end date (PDF, JSON / FHIR, CSV).
- Public product pages and QR addresses are redirected to an information page for 30 days and then closed.
- Statutory retention obligations are reserved.
12. Limitation of liability
- Kardan.Digital provides the Platform "as is" and with reasonable care. It does not warrant uninterrupted or error-free operation.
- Kardan.Digital's total liability under this contract is limited to the service fees paid by the Customer in the 12 months preceding the date the damage arose. Indirect damages, loss of profit and loss of data are excluded from this limit.
- These limitations do not apply to damage caused by Kardan.Digital's intent or gross negligence or to damage to life and health (Turkish Code of Obligations, Article 115).
- The Customer shall not hold Kardan.Digital liable for third-party claims arising from Content that violates legislation.
13. Force majeure
Neither party is liable for delay or non-performance arising from events beyond its control. Examples: natural disasters, epidemics, war, decisions of public authorities, infrastructure and power outages, general outages at third-party service providers.
14. Changes
- Kardan.Digital may change these terms to reflect developments in the Platform, changes in legislation or the service model.
- Non-material changes take effect on the date of publication. These are:
- spelling, wording and clarity corrections;
- additions relating to a new feature or service;
- changes in the Customer's favour.
- Material changes to the Customer's detriment are notified at least 30 days before they take effect. The notice includes a summary of the change and its effective date and is sent to the Customer's registered e-mail address and shown on the Platform. Examples of material changes: pricing principles, liability and confidentiality provisions, use of data, term and termination conditions.
- If a change is required by legislation or a decision of a competent authority, it may take effect within a shorter period as necessary. The Customer is informed separately in this case as well.
- If the Customer does not accept a material change, it may end its subscription without penalty or additional charge by notice before the effective date. Fees paid in advance for an unused period are refunded.
- Continued use of the Platform after the effective date constitutes acceptance of the new terms. Kardan.Digital may also request explicit consent on the Platform for material changes.
- Each version is published with its version number and effective date. Previous versions are available in the version archive (Turkish) at the bottom of the Turkish page. Which version each Customer accepted and when is recorded.
15. Notices and evidence
- Notices are sent to the Customer's registered e-mail address and to Kardan.Digital at info@kardan.digital.
- The parties agree that Kardan.Digital's electronic, computer and server records constitute evidence in disputes within the meaning of Article 193 of the Turkish Code of Civil Procedure. Examples: approval, publication, version, log and payment records.
16. Governing law and jurisdiction
These terms are governed by Turkish law. The Istanbul Anatolian Courts and Enforcement Offices have jurisdiction over disputes.